Reference

Access Depends on Your Local Law and Region

We built C44 for regions where online gaming is allowed under local regulation. Whether you can open an account and play depends entirely on the laws where you live — we do not offer services in restricted areas.

Region-dependent accessLocal law complianceAccount eligibility checkWallet verificationSupport contact
C44 Access Depends on Your Local Law and Region
CONTACT PATHS

Reach Us for Legal or Access Questions

If you need clarity on whether your region is eligible, or if you have questions about our terms and compliance practices, our support team can walk you through the details. We handle legal enquiries the same way we handle wallet or account questions — direct contact, clear answers.

Live Chat Open the chat panel from any page when you are logged in. Our team can confirm region eligibility and explain wallet verification steps in real time during support hours.
Email Support Send legal or compliance questions to our support address. We reply within one business day with the information you need, including region status and document requirements if verification is flagged.
Help Centre Browse articles on region checks, wallet compliance, identity verification and withdrawal rules. Each guide covers the process step by step so you know what to expect before you start.
DATA AND ACCOUNT SECURITY

How We Protect Your Information and Handle Requests

We collect only the information needed to verify your identity, process payments and comply with regional regulations. Your data stays encrypted and we do not share it with third parties except where required by law or payment providers. You can request access to your data, ask for corrections, or close your account at any time through support.

Data Collection

We store your name, contact details, wallet information and transaction history to run your account and verify withdrawals. We do not track your activity outside our platform and we do not sell your data.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language and currency preferences. No advertising cookies, no cross-site tracking beyond what is needed for payment and fraud checks.

Retention Policy

We keep your account data for as long as your account is active, plus the minimum period required by financial and gaming regulations in your region. Once that period expires, we delete personal details and retain only anonymised transaction records.

Your Rights

You can ask us to show you what data we hold, correct errors in your profile, or delete your account and personal information. Contact support with your request — we process data enquiries within seven business days and account closures within three.

Legal and Access Questions We Hear Most

Check with our support team before you register. We operate only where local law permits online gaming, and we verify your location during account setup. If your area is restricted, we will tell you before you deposit.

We will close the account and return verified deposits where possible. Any pending bets are voided. We cannot guarantee full fund recovery if local restrictions prevent the transfer, so confirm eligibility before you start.

We check identity and wallet ownership to prevent fraud and comply with regional financial regulations. Verification also speeds up withdrawals — once your documents are approved, future payouts clear faster because we already have your details on file.

Yes. Contact support and ask for a data export. We will send you a file containing your profile information, transaction history and any documents you uploaded. We process these requests within seven business days.

We retain transaction records and identity documents for the minimum period required by financial and gaming regulations in your region — usually between three and seven years. After that we delete personal details and keep only anonymised summaries.

We share only what is necessary to process payments through bKash, Nagad or Rocket, and we disclose information when required by law or court order. We do not sell your data or share it with advertisers or unrelated companies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.