Reference

How We Handle Your Account and Payment Information

We collect what we need to run your account, process deposits and withdrawals through bKash, Nagad and Rocket, and keep your balance secure. This policy covers what we gather, how we use it, and the choices you have around your data.

Account securityPayment data protectionRegion-based accessData request optionsContact channels
C44 How We Handle Your Account and Payment Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, update account details, or ask about data deletion, contact our support team. We handle privacy requests during business hours and aim to respond within a few days. The channels below connect you directly to the team that manages accounts and data.

Live Chat Open the chat widget from any lobby page and ask about your data. The team can pull your account record, confirm what we store, and start a deletion request if you choose to close your account permanently.
Email Support Send your request to the support address shown in account settings. Include your registered phone number so we can verify your identity before sharing account information. Expect a reply within two business days.
Account Settings Log in and visit the profile section to update your email, phone number or payment wallet. You can also download a summary of your recent activity — deposits, withdrawals, game history — directly from the dashboard.
DATA SAFEGUARDS

How We Protect Account Security and Privacy

Your account runs on secure infrastructure with encryption for payment transfers and login sessions. We apply standard protections to keep your wallet balance and personal details private. Below are the specific measures we take to handle data responsibly and give you control over what we store.

Payment Data Encryption

Every deposit and withdrawal through bKash, Nagad or Rocket moves over an encrypted channel. We store only the wallet number and transaction ID — never your mobile banking PIN or full account credentials. Payment processors handle sensitive authentication.

Session Security

When you log in, we issue a session token tied to your device. If you log out or stay idle for a set period, the session expires automatically. This prevents unauthorised access if you leave your phone unlocked or use a shared computer.

Data Retention Limits

We keep transaction records and account history for the duration required by financial regulations, then archive older data. If you close your account, we erase personal identifiers within ninety days unless a record must be retained for compliance or dispute resolution.

Your Data Rights

Request a copy of your data, correct inaccurate details, or delete your account by contacting support. We verify your identity through the registered phone number or email before fulfilling any request. Data export arrives as a simple spreadsheet or PDF within a few business days.

Privacy Policy Questions from Bangladesh Players

We collect your phone number, email, and the bKash, Nagad or Rocket wallet number you use for deposits. We also log your device type and IP address to prevent duplicate accounts and secure your balance.

No. Your wallet numbers and transaction records stay with C44 and the payment processors that handle bKash, Nagad and Rocket transfers. We do not sell data to advertisers or share it with marketing companies.

Yes. Contact support through live chat or email, verify your identity with your registered phone number, and we will send a summary of your account information, transaction history and game activity within a few business days.

We erase personal identifiers within ninety days of account closure. Transaction records required for financial compliance are archived separately and deleted once the retention period ends, typically within a few years depending on local regulations.

We set a session cookie to keep you logged in and a performance cookie to track page load times. No third-party tracking runs on C44 pages. Disabling cookies will log you out after every page refresh.

Log in and open account settings, then edit your phone number or linked bKash, Nagad, Rocket wallet. Changes take effect immediately. If you cannot access your account, contact support with your old and new details for manual verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.